Area

Would you like to contribute to delivering  best customer experience for the biggest bank’s customers across Nordic countries? Are you interested in understanding what services are used by corporate customers and how they are managed?

We want to offer an amazing opportunity to pursue a career in our team and help our customers to manage liquidity management and pricing services by providing high quality assistance.

As a team member you will also be able to take part in improving our processes, looking for automation solutions, questioning procedures and develop yourself continuously.

Depending on your experience and knowledge, we may offer you different seniority of the role.

Mission

• Ensure service delivery for corporate costumers from 7 different countries
• Solve issues and daily ad-hoc requests in order to provide the best possible customer experience
• Have a close collaboration with advisor teams, provide consultations and optimize solutions for customers
• Ensure the best quality of processes and constantly look for solutions to improve or automate them (Robotics, Lean, etc.)

Skills

• Experience in an operational or administrative role
• Critical mindset and detailed orientation
• Focus on high quality and accuracy
• Strong communication and collaboration skills
• Good time management skills
• Continuous learning mindset and a want to improve or challenge processes
• Upper-Intermediate English skills, both written and spoken

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1640 EUR to 2460 EUR gross EUR/monthly).

Your title in job contract will be Officer – Service Delivery Specialist.

Ligita Gailiūnė