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This is IT Workplace
IT Workplace is managing and is operationally responsible for workplace IT services such as client platforms, mobile email sync, video conferencing, print and hardware services to mention a few. Most of these services are outsourced to our service partner Fujitsu and the unit’s main focus is to ensure that SEB’s employees receive the agreed workplace services.
About the position
You will join the IT Workplace unit and take on coordination responsibilities for several delivery areas. This includes both daily operational activities and specific project activities ensuring smooth delivery of workplace related IT services. Your focus areas will be IT problems and changes, vendor management, handling customer escalations to mention a few. You will work closely with outsourcing partner Fujitsu and SEB’s Employee IT Support, Service and Architecture as well as other units.
Above all we value your personality. To succeed in this position, we hope that You are outspoken, sociable and strong in communication to get your message across. You have “Yes we can” attitude! You are self-driven and service-minded; you take responsibility for Your deliveries and keep promises. Stress, tight deadlines and reprioritization are things you are comfortable with. You have courage to be active in a changing environment, dare to move out from your comfort zone and are ready to challenge your stakeholders. You genuinely make an effort to understand others’ needs by listening and taking into account their perspective. You continuously seek for ways to develop Your competences to improve Your performance.
We hope that you are fluent in English, experienced in customer IT support and IT service delivery with outsourcing partners and you are well familiar with ITIL processes.
We see as an advantage if you have similar job experience, are familiar with vendor management, have worked with BMC tools such as MyIT and Smart IT, have knowledge in Microsoft Cloud (Office 365, OneDrive).
Working at SEB
Working with us you will grow your talent through everyday learning, with support of your colleagues, other development and career opportunities. SEB is a global organization, thus you will be in contact with your colleagues in different countries daily. We see the value of wellness benefits and a healthy lifestyle for our employees. Since the start of our company, we have taken an active role in our society's social development and our employees are contributing to important social projects.
Welcome with Your application
Please attach your CV via the following link today, but no later than 2017-06-30.
|Address:||J. Balčikonio g. 3, Vilnius|
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IT Workplace Coordinator