Are you ready to revolutionize Telia (or the telecom industry) and make a lasting impact? Are you passionate about digital transformation and process improvement?

We are in search of a dynamic, solution-oriented Process Architecture Lead to elevate our process architecture and contribute to fostering a culture that consistently delivers value to our customers while increasing our profitability. You will become an integral part of the Global Business Transformation Team, which sets the benchmark for how Telia accomplishes its strategic, customer-centric, and transformation objectives. Our team executes transformation programs and cultivates business capabilities to establish a process-driven approach and continuous improvement mindset. By working across various group functions and markets, we aim to create enduring change in the business.

Ready to make better happen?

In your role as the Process Architecture Lead, you'll report to me, Sweta Velambath, the Head of Business Process Management. Your primary responsibility is to steer the direction of Process Architecture within our overarching Business Process Management framework. This task demands a hands-on collaboration with a Business Process Architect and members from both the Process architecture and Enterprise architecture communities, with the goal of crafting unambiguous, actionable guidelines for the definition, documentation, and maintenance of our business processes.

You will be the go-to person for making sure that the way we visualize and understand our workflows — our 'process map' — stays clear, up-to-date, and useful. You'll be responsible for creating clear standards for documenting processes and ensuring these are followed in our Global Business Architecture Repository Tool. Moreover, you will be responsible for the development of this repository tool, enhancing its utility and accessibility for the company.

Your leadership will be key in handling complex, cross-market transformation projects targeted at fostering process harmonization and establishing a process-centric culture throughout Telia. Your critical thinking will be invaluable in rethinking how we do things, with a keen eye for making our operations smoother, more profitable, and better for our customers. This will often mean figuring out when and where to introduce new technologies or improved workflows. You will ensure these improved processes are documented in simple, clear ways that everyone can follow.

You will support me with promoting a culture of continuous process improvement and heightened process awareness within the company. Your guidance will be indispensable to process owners and their teams as you coach them to define, document, and maintain their processes following the established architectural guidelines.

This role will immerse you in the dynamic telecommunications industry with a global team committed to championing change, offering an array of professional growth and personal development opportunities.

Is this you?

We are searching for an individual with demonstrated experience in spearheading process architecture development, preferably within the Telecoms sector. As the Process Architecture Lead, you possess the ability to break down large, complex tasks into manageable modules and plan efficiently. Your comprehensive understanding of intricate details and ability to contribute to the bigger picture are crucial to our team. You have a skill for building trust across your team and other areas, motivating people to explore unfamiliar territories. Effective coordination and inclusive collaboration with the Process Architecture, Process Owners, and Manager, and Enterprise Architecture communities is essential. Other important qualities are a can-do approach, perseverance, and the ability to drive change.

Your personality

• You embed a culture of adaptability and learning, shining in environments that demand critical thinking and the capacity to embrace the new and uncharted.
• Your work is defined by a focus on making things better, clear communication, and paying attention to the details.
• You're good at strategizing and working with others, able to simplify complex ideas so everyone can understand them.
• You are curious about the latest IT and technological trends, exploring how technologies, such as AI, drive new customer and business benefits.

Your experience

• You have a relevant university/college degree (or equivalent) in business or technology.
• You have at least 5 years of experience in managing business process architecture and design, showcasing your skill in managing documentation and standards adherence globally. Preferably in Telecoms industry.
• You're skilled in using tools for Business Process Modeling Notation (like ARIS) and know your way around Enterprise Architecture frameworks that are important in Telecoms, such as eTOM and ITIL.
• You have experience managing big projects across different areas, showing you can handle large and complex tasks.
• You've successfully helped to create a culture in your workplace that focuses on improving processes and making things run better.

Telia is more than a workplace

Telia Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.

We believe that people thrive in a purpose driven and values-oriented culture. You will be part of an exciting journey to “Reinvent better connected living” and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it's our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary from 4881 to 7322EUR gross depending on your experience. Besides for each employee Telia has additional employee benefit package which includes:

· Health insurance and pension plans

· Various Telia and partners discounts and offers

· Additional vacation days

· Workcation

· Flexibility that enables work-life balance.

· Chance to grow both personally and professionally with our internal programs

· Open, relaxed and fun working environment

· +19 000 awesome colleagues across Nordic & Baltics

What happens next?

If you fancy joining our team, don’t hesitate to apply! Application deadline is 2024-05-08.

If you want to know more about the job you are welcome to contact me on Sweta Velambath | LinkedIn.

We look forward to receiving your application. We are open to hire candidates in one of the following locations: Solna or Gothenburg Sweden; Helsinki, Finland; Oslo, Norway or Vilnius, Lithuania. To making sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. During the process, required background controls will be performed.

Welcome to Telia – Join us and make better happen!