Are you a seasoned expert in service management with the leadership skills to guide a team of specialists? Do you have experience in service operations within service fulfillment and sales/partner support? If your answer is yes, then this Service Operations Manager role at Telia might be your next career milestone!

Do you see yourself driving a team towards excellence by applying industry-standard service management principles? Can you manage and inspire a team that thrives on delivering exceptional support across our service offerings?

We are on the quest for an inspiring leader to take the helm of our Service Operations team. This individual will be responsible for leading a talented group of professionals, including Service Operations Specialists, Service Owners, and Service Managers.

Ready to make better happen?

As the Service Operations Manager at Telia, you will be the cornerstone of leadership for your direct reports, ensuring that day-to-day operations are executed flawlessly. You will:

• Oversee the end-to-end service management while adhering to OLAs and SLAs.
• Foster an environment aligned with Telia's Leadership Framework, focusing on customer-centricity, collaboration, and empowering our people.
• Be accountable for setting vision, goals, and targets for your team with related KPIs.
• Proactively manage risks affecting services including funding and staffing.
• Drive structural changes within the service domain while ensuring compliance with security requirements.
• Empower your team through effective mentorship while promoting continuous improvement in service operations.

Is this you?

Our ideal candidate is not only experienced but also passionate about leading teams to new heights. To succeed in this role, you should possess:

• Deep knowledge in service management principles such as ITIL frameworks along with relevant certifications.
• Experience in managing service operations related to service fulfillment and partner support.
• Capability to implement PQR/CQR reporting and SLC processes effectively.
• A proven track record as a line manager following leadership frameworks like those outlined by Telia.
• Subject matter expertise in areas related to hardware operations, logistics flows or financial leasing processes.
• Your keen attention to detail will be critical in avoiding costly errors and ensuring that every order aligns with product offerings and customer eligibility.
• Your proactive approach will safeguard against non-compliance issues, guaranteeing that Telia continues to uphold its reputation for reliability and integrity in all customer transactions.

While we value formal education and certifications highly, what truly sets candidates apart will be their practical experience paired with their leadership acumen.

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

Working in this position you will receive a base salary from 3 948 Eur (gross) to 5 922 Eur  (gross) per month plus annual bonuses which depending on your competencies and your and Telia results. Besides for each employee Telia has additional employee benefits package which includes:

• Health insurance and pension plan;
• Various Telia and partners discounts and offers;
• Additional vacation days;
• Workcation;
• Flexibility that enables work-life balance;
• Chance to grow both personally and professionally with our internal programs;
• Open, relaxed and fun working environment;
• 20 000 awesome colleagues across Nordic & Baltics.

Apply to join us!

If you fancy joining our team, don’t hesitate to apply! Application deadline is 2024-04-30. If you want to know more about the job you are welcome to contact me at [email protected] or LinkedIn.

We look forward to receiving your application and to making sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. During the process, required background controls will be performed.

Welcome to Telia – Join us and make better happen!