Are you looking for an opportunity to blend your skills in customer migration activities with expertise in device and subscription management? Have you been seeking a role that allows you to leverage your IT platform knowledge and hardware operations know-how? If so, we have just the position at Telia that could be your next big career move!

Do you want to be at the forefront of managing sophisticated IT systems , ensuring seamless transitions for customers while also handling cutting-edge hardware solutions? Can you see yourself as a vital player in Telia’s partner programs, driving efficiency and customer satisfaction?

We are on the lookout for a dedicated Service Operation Specialist who can take charge of our IT production platforms, manage device/license subscriptions, and oversee logistics flows of hardware devices. Your role will be crucial in maintaining our product catalogue updates and processing end-of-lease returns.

To ensure that we maintain the highest standards in our licensing agreements and deliver exceptional accuracy in our customer orders, we are seeking a detail-oriented candidate who can internalize and adhere to the specific terms of software licenses.

Ready to make better happen?

As a Service Operation Specialist at Telia, you will join a team that is passionate about technology, innovation, and customer satisfaction. In this role, we are looking for an individual who can take on responsibilities that include:

• Performing customer migration activities across various IT production and commerce platforms.
• Managing customer interactions along with device/license subscriptions within Telia’s ecosystem.
• Conducting follow-ups with customers through emails or IT systems post-migration.
• Processing customer orders diligently while ensuring accuracy and efficiency.
• Rigorously reviewing and comprehending the terms and conditions associated with various software licenses to prevent discrepancies.
• Diligently monitoring order processes to avoid incompatible sales, such as ensuring that M365 Business Premium is not mistakenly bundled with E5 security or verifying eligibility for academic licenses before issuance.
• Maintaining up-to-date knowledge of compliance requirements within our partner programs to ensure all transactions are valid and meet program criteria.

Under your diligent service management, our customers will experience seamless commercial and technical reconfigurations of their products and services. You’ll also be pivotal in handling end-of-lease processes for hardware returns as well as managing forward/reverse logistics for hardware devices. Your keen attention to detail will be critical in avoiding costly errors and ensuring that every order aligns with product offerings and customer eligibility. Your proactive approach will safeguard against non-compliance issues, guaranteeing that Telia continues to uphold its reputation for reliability and integrity in all customer transactions.

Is this you?

We envision our ideal candidate to be someone who thrives in dynamic environments with multiple responsibilities. If you're someone who excels in meticulous work environments and takes pride in executing tasks with precision, you could be the perfect fit for this role. Your ability to digest licensing terms and translate them into operational execution will be invaluable to our team's success. To excel in this role, you should have:

• Previous experience in managing IT platform migrations with a focus on customer-centric outcomes.
• Some experience working in subscription management within various software ecosystems such as Microsoft.
• A knack for handling product catalogues and pricing updates across different product areas.
• It’s a plus if you are experienced with logistics operations related to consumer electronics or similar fields.
• It’s a plus if you understand financial leasing processes, particularly regarding end-of-lease hardware returns.

While specific certifications or degrees are not mandatory for this role, we value any relevant educational background or certifications that demonstrate your expertise and commitment to continuous learning.

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

Working in this position you will receive a base salary from 1 607 Eur (gross) to 2 411 Eur  (gross) per month plus annual bonuses which depending on your competencies and your and Telia results. Besides for each employee Telia has additional employee benefits package which includes:

• Health insurance and pension plan;
• Various Telia and partners discounts and offers;
• Additional vacation days;
• Workation;
• Flexibility that enables work-life balance;
• Chance to grow both personally and professionally with our internal programs;
• Open, relaxed and fun working environment;
• 20 000 awesome colleagues across Nordic & Baltics.

Apply to join us!

If you fancy joining our team, don’t hesitate to apply! Application deadline is 2024-04-30. If you want to know more about the job you are welcome to contact me at [email protected] or LinkedIn.

We look forward to receiving your application and to making sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. During the process, required background controls will be performed.

Welcome to Telia – Join us and make better happen!