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Client Manager in Large Corporates and Institutions

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Area

Can you deliver first class daily banking customer support to our global customers? Do you want to take part in retaining our position of being #1 in customer experience in the Nordics? You have an opportunity to become part of the team, directly supporting international large corporate & institutional customers of Danske Bank group.

As Client Manager in Customer Support team, you will be responsible for delivering professional customer care on daily banking related inquiries. The role focuses on customer support, communication, coordination, and problem-solving. As a part of core customer team, you will work closely with stakeholders of all levels of seniority.

You will learn about the value chain around the customers, including Danske Bank’s offering to our largest corporate customers. You will develop your communication, work coordination, problem-solving, and creative customer orientation skill set.

You will work closely with colleagues in your customer team, supporting them and delivering high quality day-to-day client support related to the following: Liquidity management, Credit products, Online banking platform District, Accounts, Transactions, Client on-boarding, KYC, and more.

You will be responsible for servicing international customers and establishing and maintaining close relationship with both Danske Bank customers and internal stakeholders.

Depending on your experience and knowledge we may offer you a different seniority of the role.

Mission

  • Take the end-to-end ownership of your tasks and be willing to go the extra mile to give the customer a great customer experience
  • Communicate clearly and effectively with large corporate customers and multiple internal stakeholders
  • Be service-minded and ensure that our customers will have professional customer experiences
  • Be able to navigate in the complex organization without strict operational procedures to get customer queries solved in a timely and efficient manner
  • Be a sparring partner to our internal stakeholders to optimize our customer solutions
  • Develop customer satisfaction-oriented stakeholder relationships in the daily banking area

Skills

  • Motivated and customer-oriented mind-set
  • Professional English communication skills, both oral and written
  • Focus on delivering high-quality customer experiences
  • Great skills in collaboration and coordination in a complex environment
  • ’Can-do’ attitude and ability to work in self-sustained manner
  • Be creative and resilient in unexpected situations
  • Experience in daily banking and cash management area – including accounts, payments, online banking, and cash pools, while not required, will be considered as an advantage

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 2080 EUR to 3120 EUR gross EUR/monthly).

Your title in job contract will be Customer Supporter - Banking Specialist, Senior.