Area

Investor Services Client Management plays a crucial role in supporting Danske Bank’s large corporate and institutional customers throughout their post-trade journey. A Client Manager is tasked with servicing our corporate and institutional customers in their post-trade-related activities and establishing connections to clients’ other activities with the bank, in collaboration with colleagues across four countries: Denmark, Sweden, Finland and Lithuania.

About the role: As a Client Manager in Investor Services, you will be responsible for our customers in Sweden, providing day-to-day support to the largest Nordic corporate and institutional customers in their custody-related activities. We focus on our customers’ needs for post-trade services, which encompasses a range of Investor Services products including custody (Global Custody and Depositary Services), asset services, securities settlement, tax, back- and middle-office services, OTC clearing, ETD clearing, FX services and collateral management.

The team also leads and participates in optimisation projects and implements large transformational projects within Investor Services and the post-trade value chain in the bank. Investor Services Client Management is a customer-facing role with overall accountability for ensuring customer service requirements are met end-to-end across Investor Services products.

Mission

• Develop and maintain a strong knowledge of custody and other post-trade products and services offered by Danske Bank
• Maintain a comprehensive understanding of market, vendor, and regulatory implications to engage in valuable dialogue with the team, customers, and other internal stakeholders
• Push forward towards delivery to meet customer needs, taking initiative and setting a focused structure to meet timelines
• Act as the primary Client Manager for your portfolio of Swedish clients, providing day-to-day support and addressing queries related to their post-trade activities
• Work closely with internal stakeholders, such as Investor Services Sales, Relationship Management, Implementation, Network Management, IT, and Operational teams, to support customer needs
• Secure sustainable customer relations and add value through a proactive, service-minded approach
• Lead and facilitate customer meetings, ranging from weekly to yearly depending on the customer’s portfolio
• Participate in pre-sales and ad-hoc client meetings, train customers to use digital solutions, and steer customer behaviour towards our digital transformation journey

Skills

• Be customer and task-oriented, organised, and driven to acquire new knowledge
• Thrive working independently while remaining a flexible and reliable co-worker
• Navigate the complexity of working with large corporate and institutional clients effectively
• Expect regular travel to Sweden as part of the role
• Ideally, have experience in customer-facing units or in the post-trade value chain at a financial institution
• Fluency in Swedish and advanced proficiency in English are required due to core assignments
• Contribute to a positive team spirit with an open-minded approach and focus on quality in your deliveries
• The position requires extensive communication skills, in both written and spoken formats, in Swedish and English; the role can be based in Stockholm, Helsinki, or Vilnius

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1800 EUR to 2700 EUR gross EUR/monthly).

Your title in job contract will be Customer Supporter - Banking Specialist.