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Officer in Fraud Payments Investigation Team

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You will join the Fraud Payments Investigation team in the Financial Crime Prevention department that is responsible for investigating and monitoring suspicious online transactions. Our job is to protect our customers from financial criminals and to support them in case of a fraud event to recover their funds.

We are a very engaged, friendly, and initiative team of 15 members that is looking for a new colleague with the ability to deliver high quality and efficiency and also being able to react quickly as the issue occurs.

As an Officer, you will mainly focus on ensuring an efficient payments process. There is a possibility to grow as a professional in this role and participate in various initiatives. Moreover, we offer a possibility to work from anywhere in Lithuania with the condition to work from the office a few times per month.

Note that this role includes working in shifts. 1 week per month working in the evening shift (the latest shift is until 21:00) + 1 Saturday/Sunday per month.

You will be working under summary working time regime.

Depending on your experience and knowledge we may offer you a different seniority of the role.

Mission

  • Take care of daily investigation and monitoring of suspicious online transactions
  • Make decision on payment legitimation
  • Communicate with different departments in Danske Bank and third parties
  • Provide professional direct customer contact
  • Manage workflow according to the deadlines

Skills

  • Previous operational work experience (in the back office or administrative field)
  • Ability to process large volumes of tasks and data, meeting deadlines, cope with peak periods
  • Good analytical skills
  • Strong decision making skills
  • Proactive, result and detail–oriented mindset
  • A collaborative team player with the ability to learn quickly and adapt to changes
  • Good time management and planning skills
  • Fluent English skills (written and spoken)
  • Knowledge/interest in working with Fraud, AML areas (would be an advantage)

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1200 EUR to 1800 EUR gross EUR/monthly).

Your title in job contract will be Officer – Service Delivery.

Juste Kurlinskaite