Operations Officer in Payment Enquiries Team
Area
Join our team of 18 skilled professionals who specialise in managing a variety of enquiry-related tasks.
In this role, you will assist Danish, Swedish, and Finnish customers by providing the information they need to validate payments. You will also serve as the point of contact to help customers retrieve or refund erroneous funds. Additionally, you will work with authorities such as the police and tax agencies, supplying them with the information necessary for their investigations.
This position offers a great chance to make a real difference while working in a friendly and supportive environment.
If you’re looking for a fulfilling career, we would like to hear from you!
Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office).
Mission
- Deliver requested information on payments and customers
- Resolve unusual situations
- Collaborate with your colleagues in Lithuania and the Nordic countries
- Participate in process improvement initiatives
Skills
- Previous experience in an operational or administrative role in a large company
- Attentiveness to details while working with high volumes of sensitive data
- Strong collaboration and teamwork skills
- Ability to manage tasks independently and efficiently
- Upper-Intermediate English skills (in both speaking and writing)
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1400 EUR to 2100 EUR gross EUR/monthly).
Your title in job contract will be Officer - Service Delivery.
