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Operations Officer in the Daily Services Team (with Norwegian language skills)

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Are you the kind of person who pays attention to details, enjoys challenging tasks, and is curious about banking? Do you thrive in a fast-paced environment with many different tasks?

Daily Services NO is a front-runner’s team that serves Danske Bank’s personal customers in the Norwegian market, with 18 employees in Trondheim / Norway and Lithuania. It’s an excellent opportunity for you to increase your knowledge within the Banking sector and collaborate with the global team in an international environment. In this role, you will be responsible for administrating different Norwegian language requests from customers, participating in various projects, and process improvements.

You will be part of a newly established global team with high-performing colleagues. There is a great work atmosphere within the team, and we highly appreciate colleagues that challenge legacy, take the initiative, and have a proactive attitude.

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.

Mission

  • Work with daily service functions for Norwegian personal customers
  • Handle tasks based on a wide variety of services
  • Contact with the customers or other banks via email
  • Prepare and send the documentation to the customers or other banks
  • Collaborate with colleagues from Norway and other internal departments via email or phone
  • Improve and optimize the process using Lean principles

Skills

  • 1+ years of working experience with back-office or administrative tasks
  • Proficiency in the Norwegian language (at least B2 level)
  • Good stakeholder management skills
  • Good communication and collaboration skills
  • You are customer-oriented and strive to deliver high-quality in your work
  • You are a team player with a positive attitude and a proactive mindset, willing to take upon new challenges
  • You take the initiative and have a creative approach to problem-solving and process improvement
  • Fluency in English, both spoken and written

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1200 EUR to 1800 EUR gross EUR/monthly).

Your title in job contract will be Officer – Service Delivery.

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