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Advanced Support Representative

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Task information:

  • Answering all inbound calls, emails to the Advanced Support department according to your skill level;
  • Identifying issues defined by customers;
  • Logging case history and follow up on open cases for quality assurance and account retention;
  • Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services;
  • Keeping abreast of our solutions’ new features, functionality, and installation procedures.

Requirements:

  • Proficient written and spoken English is a must;
  • Troubleshooting of PC-related issues;
  • Ability to pick up new concepts easily with a passion to learn and self-motivation;
  • Ability to multi-task effectively;
  • Assertive and able to resolve customer issues with tact and diplomacy;
  • Excellent communication skills required;
  • Ability to work in a stable early shift and/or weekends.

Company offers:

  • A growing innovative company with a friendly atmosphere;
  • Social Responsibility Initiatives;
  • Team-building events and out-of-office activities;
  • Creative, people-oriented, encouraging working environment;
  • Personal budget for a year to raise professional competence;
  • We also have our library, and anyone can order new books;
  • Internal career development program “Bridge”;
  • Cutting-edge technologies and tools;
  • Kitchen full of snacks and drinks to boost your productivity;
  • Office in the city center with parking for cars, bicycles, and scooters;
  • The flexibility enables work-life balance;
  • Private health insurance;
  • Additional vacation days for each year spent with us;
  • Solid salary and annual bonuses for the achieved results;
  • $ 50.000 stock signing bonus or an annual equity award;
  • Employee referral program.

Contacts

Contact person:

Atrankų komanda

E-mail:

 with subject "Advanced Support Representative"