Advanced Support Representative

Task information:

• Answering all inbound calls, emails to the Advanced Support department according to your skill level;
• Identifying issues defined by customers;
• Logging case history and follow up on open cases for quality assurance and account retention;
• Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services;
• Keeping abreast of our solutions’ new features, functionality, and installation procedures.

Requirements:

• Proficient written and spoken English is a must;
• Troubleshooting of PC-related issues;
• Ability to pick up new concepts easily with a passion to learn and self-motivation;
• Ability to multi-task effectively;
• Assertive and able to resolve customer issues with tact and diplomacy;
• Excellent communication skills required;
• Ability to work in a stable early shift and/or weekends.

Company offers:

• A growing innovative company with a friendly atmosphere;
• Social Responsibility Initiatives;
• Team-building events and out-of-office activities;
• Creative, people-oriented, encouraging working environment;
• Personal budget for a year to raise professional competence;
• We also have our library, and anyone can order new books;
• Internal career development program “Bridge”;
• Cutting-edge technologies and tools;
• Kitchen full of snacks and drinks to boost your productivity;
• Office in the city center with parking for cars, bicycles, and scooters;
• The flexibility enables work-life balance;
• Private health insurance;
• Additional vacation days for each year spent with us;
• Solid salary and annual bonuses for the achieved results;
• $ 50.000 stock signing bonus or an annual equity award;
• Employee referral program.

Contacts