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Help Desk Support

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Task information:

  • Improves employee productivity through the implementation and support of hardware and software tools and systems;
  • Responds to and participates in resolution of production issues (business hours & on-call schedule);
  • Manages resolution of problems and escalates as required, and root cause analysis;
  • Evaluates and recommends emerging technologies;
  • Assists in planning desktop related tasks and projects and tracks scheduled completion;
  • Assists in finding and correcting root cause of major desktop related issues;
  • Provides support relating to PC problems reported by users;
  • Installs PC hardware and peripheral components, such as monitors, keyboards, printers and disk drives; loads and verifies correct operation of software packages, such as operating systems, word processing, and spreadsheet programs all in accordance with - - Company guidelines and the division’s budget;
  • Provides technical expertise/training to the end-users as needed and resolving equipment or operator problems; makes minor repairs or refers to service personnel.

Requirements:

  • Experience with Active Directory;
  • Analytical and problem-solving skills;
  • Troubleshooting and fault resolution skills;
  • Experience with hardware setup and device management;
  • Experience with Windows and MacBooks based systems;
  • Experience with Google Workspace (G Suite);
  • Have confidence in managing services as (AD, DNS, VPN, Routing, TCP/IP, IPsec etc.);
  • Advanced level of English.

Company offers:

  • A growing innovative company with a friendly atmosphere;
  • Social Responsibility Initiatives;
  • Team-building events and out-of-office activities;
  • Creative, people-oriented, encouraging working environment;
  • Personal budget for a year to raise professional competence;
  • We also have our library, and anyone can order new books;
  • Internal career development program “Bridge”;
  • Cutting-edge technologies and tools;
  • Kitchen full of snacks and drinks to boost your productivity;
  • Office in the city center with parking for cars, bicycles, and scooters;
  • The flexibility enables work-life balance;
  • Private health insurance;
  • Additional vacation days for each year spent with us;
  • Solid salary and annual bonuses for the achieved results;
  • $ 50.000 stock signing bonus or an annual equity award;
  • Employee referral program.

Contacts

Contact person:

Atranku komanda

E-mail:

 with subject "Help Desk Support"