Join our team as an IT Service Portfolio Process Manager!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and we encourage everyone to achieve them – professionally and personally.

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.

What You Will Do:

• Plan and coordinate activities to implement, manage, monitor, improve and report on the process
• Work with Process Owner to define and communicate the process rules, workflows, roles, responsibilities and accountabilities
• Ensures maintenance of process documentation and communication of changes to the process and technologies
• Create appropriate training materials and provide education to process users (“How to execute the process?”)
• Ensure competence development, including definition of competences and skills; organizing training
• Develop together with Process Owner and execute the process improvement plan. Follow process improvement requirements and restrictions defined by Process Owner to ensure alignment with other processes
• Manage the entire lifecycle of services, from inception and design, through to retirement on Portfolio level
• Ensure all services within the portfolio meet the current and anticipated needs of the business
• Regularly review and recommend improvements to existing services, considering factors like technological advancements, changing business needs, and customer feedback
• Engage with business leaders, IT managers, and other stakeholders to identify and prioritize service requirements
• Identify and manage potential risks associated with services in the portfolio
• Ensure the economic feasibility of services within the portfolio. This includes managing budgets, analyzing costs, and ensuring that the services deliver value
• Ensure that all services within the portfolio comply with organizational policies, standards, and regulations
• Develop and maintain metrics related to service performance. Regularly report on service health, usage, and customer satisfaction
• Good understanding of CSDM (Common Service Data Model) to map IT Services on ServiceNow platform
• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment

What We Expect:

• 3-5 years experience in IT service management area, server management, service delivery management
• Excellent understanding of IT infrastructure principles
• Excellent ITIL understanding or ITIL certificates
• Excellent leadership and communication skills
• Effective facilitation and influencing skills
  
• Result and customer orientation personality
• High ethical standards, integrity, good reputation and a commitment to best practices
• Analytical mindset and critical thinking
• Stakeholder management
• Fluent English is required in spoken and written communication

What We Offer:

• Flexibility. Flexible working hours, remote work and possibility to work from anywhere in EU, Iceland, Switzerland and UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional week of vacation available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military trainings. Therefore, Luminor offers 30 fully paid calendar days for military trainings every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without doctor note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 3600 - 5400 EUR/month, which is to be determined depending on your level of experience and competencies

Application deadline is 10th of December. We are looking for a candidate primarily already located within Baltics and please apply with your CV in English and PDF format!