Technical Client Support Specialist

Revel Systems, UAB Vilnius
Dalintis
3.703
Įsiminti skelbimąSiųsti CV

Revel Systems powers the ambitions of restaurants and retailers with a robust cloudbased point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Visi įmonės darbo pasiūlymai (11)

Paskutinio mėnesio (2019-12) vidutinis darbo užmokestis: 2743.65 EUR

Vidutinis darbo užmokestis palyginti su tą pačią ekonominę veiklą vykdančiomis įmonėmis: +45.25%

Darbo užmokeščio grafikas

Area of competence:

Customer services, IT, telecommunication

Task information:

  • As a Client Support Specialist you will work directly with our global customers in a 24/7 technical support. You will assist our clients by answering incoming phone calls, opening new cases and working with ticketing system. Your primary focus will be on providing customer service by performing question/problem diagnosis in order to resolve issues that our clients have. You will also cooperate with people working in our company all over the world and redirect questions to appropriate departments.
  • Handle a high volume of client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat
  • Understand our client needs, expectations and assist in order to achieve resolution
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues

Requirements:

  • Proficient written/spoken English is a must
  • Ability to work evening and late night shifts
  • Help desk experience with level 1 troubleshooting experience or customer service experience either face to face or in a support center is highly preferred
  • College degree in Computer Science / IT related field or networking is a plus

Company offers:

  • Amazing colleagues and friendly team vibe
  • Work in a dynamic, international team
  • Rewards and recognition to our MVPs
  • Environment to grow and learn new things
  • Udemy platform for learning and development
  • Employee benefits: health insurance, accident insurance, referral bonus
  • Office happy hours and company outings
  • Fully stocked kitchen with snacks and beverages
  • Company sponsored taxi for employees starting or ending shifts within night hours
Salary offered:from 1.300 €/month to 1.588 €/month (gross)
Announced:2020.02.20
Valid till:2020.10.28
Contact person:Elžbieta Karaliūtė
Phone:+37069481330
E-mail: with subject "Technical Client Support Specialist"
30sek
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