Technical Client Support Specialist (Spanish)

Revel Systems, UAB Vilnius
Dalintis
3.331
Įsiminti skelbimąSiųsti CV

Revel Systems powers the ambitions of restaurants and retailers with a robust cloudbased point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Visi įmonės darbo pasiūlymai (11)

Paskutinio mėnesio (2019-12) vidutinis darbo užmokestis: 2743.65 EUR

Vidutinis darbo užmokestis palyginti su tą pačią ekonominę veiklą vykdančiomis įmonėmis: +45.25%

Darbo užmokeščio grafikas

Area of competence:

Customer services, IT, telecommunication

Task information:

  • As a Client Support Specialist you will work directly with our global customers in a 24/7 technical support. You will assist our clients by answering incoming phone calls,  opening new cases and working with ticketing system . Your primary focus will be on providing customer service by performing question/problem diagnosis in order to resolve issues that our clients have
  • You will also cooperate with people working in our company all over the world and redirect questions to appropriate departments.
  • Handle a high volume of client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat 
  • Understand our client needs, expectations and assist in order to achieve resolution
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues

Requirements:

  • Proficient written/spoken English and Spanish is a must
  • Ability to work evening and late night shifts
  • Help desk experience with level 1 troubleshooting experience or customer service experience either face to face or in a support center is highly preferred
  • College degree in Computer Science / IT related field or networking is a plus

Company offers:

  • Amazing colleagues and friendly team vibe
  • Work in a dynamic, international team
  • Rewards and recognition to our MVPs
  • Environment to grow and learn new things 
  • Udemy platform for learning and development
  • Employee benefits: health insurance, accident insurance, referral bonus
  • Office happy hours and company outings
  • Fully stocked kitchen with snacks and beverages
  • Company sponsored taxi for employees starting or ending shifts within night hours
Salary offered:1.493 €/month (gross)
Announced:2020.02.14
Valid till:2020.10.28
Contact person:Elžbieta Karaliūtė
Phone:+37069481330
E-mail: with subject "Technical Client Support Specialist (Spanish)"
30sek
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