svg
30
svgĮsiminti

Technical Support Team Lead

svg
30

kevin. is a startup with a bright present and even brighter future. Here we dream big, and then we commit to making those dreams come true. We have already built things that were never built before - in-app payments, card redirect, and there is more to come.

How did we manage that? By hiring people that are talented, driven, ambitious. Our company provides an environment where people like that can flourish - they can learn, explore, innovate. And they do just that!

So come join us and add rocket fuel to your career! kevin. is a great place to explore paths that were not explored before, and actually make impactful decisions.

As our new Technical Support Team Lead, you will:

  • Be directly involved as a 2nd line support specialist regarding technical questions
  • Have full ownership of how to bring technical clarity for our clients, including documentation, initiating changes in related processes, products, etc.
  • Build a team of tech support specialists
  • Communicate with engineering teams for getting details about our products, possible use-cases, and integration patterns. Summarising the information so that client requests wouldn't need to reach engineering

What you need to be successful:

  • You have built and lead a team
  • You can smoothly communicate with our clients, both on technical integration aspects and on specific business cases that are covered by our services
  • You can deep dive into technical integration problems and find solutions
  • You focus on finding and solving the root cause of misconceptions instead of specific cases. Summarising, refactoring documentation and information we provide to our clients, improving the process and escalating specific actions to stakeholders is what you do every day to accomplish that.
  • You have deep technical knowledge, ideally – development experience.
  • You know REST APIs inside out, including underlying HTTP protocol.
  • You're able to communicate in English fluently - both written and spoken.

We don’t play games when it comes to compensation packages and benefits for our employees. Our remuneration ranges from €4000 to €15000, based on your experience and competence. We not only provide competitive salaries, but we also offer several extra benefits, such as short- and long-term incentives, private health insurance, and much more. So if you’re looking for stability and comfort with a bit of excitement sprinkled in here and there, then kevin. is the place for you!

What will you get in addition: 

  • Competitive salary.
  • Flexible salary payments - pick if you want to get your salary weekly, monthly or twice a month.
  • Freedom to create, innovate, and make impactful decisions. 
  • Freelancer‘s working schedule – just bring us the result on time. 
  • Choose where to work from: our offices, your home, a little cabin in the woods, the beach - you get the point - just be reachable and do your job. 
  • Talented and committed team members - the best of their fields.
  • Full ownership of your tasks and decisions. 
  • Private Health Insurance. 
  • Full compliance with local law requirements and labour code.

kevin.’s advanced A2A (account-to-account) payment infrastructure solution was created to swiftly change costly card payments to payments linked directly from customers’ bank accounts without using any third-party providers. kevin.’s technology scales to businesses of any size and across industries, including retail, parking, fashion, car-sharing, deliveries, insurance and many more. kevin. focuses on mobile and POS payments where customers predominantly pay using cards currently. Its payment infrastructure is based on open banking – regulated by the European PSD2 Directive – which requires all banks and financial institutions in the European Economic Area to open their API for licensed third-party providers. kevin. develops only own connections to the banks without using any third-party aggregators.

Currently, the Company supports more than 4,000 merchants in 15 markets, including Sweden, Finland, Poland, Spain, Netherlands, Baltics and Portugal, where the company has a coverage of more than 85% of bank customers. The firm’s services will be available in 28 European Economic Area (EEA) countries by the end of 2022. kevin. has a team of more than 140 employees in 12 countries and it plans to expand its workforce to beyond 350 employees in 2022.


kevin. is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.