Task information:

As a Product Support Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product. 

 

Requirements:

• Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
• Strong verbal and written communication skills and excellent phone manner.
• Problem-solving skills by working independently and in collaboration with other teams
• Fluent in English and German language.
• 1+ years of relevant customer/technical support experience.
• Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
• Proven experience in supporting mobile apps, both iOS, and Android, as well as Cloud-based reporting systems.

Company offers:

• An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes
• Focus on your long-term career
• Access to best in class training and development programs
• Work with 5000+ awesome colleagues in an open, fast-paced and fun working environment
• Attractive benefits including performance-based bonus, health, accident, life insurance, private pension, team events and more.
• Language bonus.

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Contacts

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Confidentiality guaranteed. Only selected candidates will be informed.