Publishers Support Specialist
- Communicate with clients via different channels (95% of the time via e-mail, 5% of the time via online calls/chats)
- Troubleshoot and fix various technical issues related to Adform Sell Side platform and products
- Using beginner code knowledge to troubleshoot issues in the browser
- Educate clients about the possibilities of the Sell Side platform
- Collaborate with anyone in the company who can help to solve client’s issue: Sales, Engineers, Consultants, Managers etc.
- Report platform issues to Development department using JIRA
- Provide support & guidance to your colleagues
- Higher education in one of the following fields: Management of Information Systems, Computer Science, Digital Advertising, Marketing or any other related field
- Excellent English language skills (written & spoken)
- Strong ownership mindset (holding yourself accountable for company’s long-term success)
- Passion for helping others (it’s impossible to overwhelm you with questions)
- Have experience working with various Ticketing systems.
- Have experience working with clients
- Have at least minimal knowledge about any of the following: API, S2S, cookies, console errors
- You will have an opportunity to learn and grow on a daily basis
- You will work with highly professional and knowledgeable colleagues
- Your Leader will ensure transparent, up to date communication and support your needs
- You will be given challenging and unique tasks with creative approach to problem-solving
- You will be surrounded by dynamic, inspiring and international environment
- Salary starting from: 1500 Eur Gross
- Worry about health and accident insurance? Chill – we got this!
- Eager to enjoy your vacay a bit longer? We offer additional vacation days!
- Enjoy having work-fun balance? Good news! Fun office activities, team buildings and a friendly team will cheer you up! Explore our offices by going on a virtual tour!
- Enjoy having lunch out? Grab your colleagues and enjoy delicious lunch at a friendly price in our canteen or outside on Adform terrace!
- Wanna stay in shape? Join Adform sports team and exercise together!
- Worry about your lonely left-at-home pet? Bring it to the office! We are very pet-friendly and happy to get to know your companion!
- Having a headache or a sneezing morning? Adform offers 2 trust days for you to get better by staying at home! Use them and get back to work when feeling fresh again!
- Not enough? Join us and find out more!
with subject "Publishers Support Specialist"