Publishers Support Specialist

About the role and team

Can you imagine a team of specialists who are tech-savvy and true professionals in customer care? Specialists that are developing their skills using various Learning & Development tools? Also pursuing one of the 100+ available roles in Adform? Not only a team but a group of friends who know how to have fun together (even online!). Guess what? You can apply to the position to become a part of this!

Your responsibilities
  • Communicate with clients via different channels (95% of the time via e-mail, 5% of the time via online calls/chats)
  • Troubleshoot and fix various technical issues related to Adform Sell Side platform and products
  • Using beginner code knowledge to troubleshoot issues in the browser
  • Educate clients about the possibilities of the Sell Side platform
  • Collaborate with anyone in the company who can help to solve client’s issue: Sales, Engineers, Consultants, Managers etc.
  • Report platform issues to Development department using JIRA
  • Provide support & guidance to your colleagues
We expect you
  • Higher education in one of the following fields: Management of Information Systems, Computer Science, Digital Advertising, Marketing or any other related field
  • Excellent English language skills (written & spoken)
  • Strong ownership mindset (holding yourself accountable for company’s long-term success)
  • Passion for helping others (it’s impossible to overwhelm you with questions)
  • Basic JavaScript, HTML knowledge (how to read and explain the code)
It would be an advantage if you
  • Have experience working with various Ticketing systems.
  • Have experience working with clients
  • Have at least minimal knowledge about any of the following: API, S2S, cookies, console errors
Our promise
  • You will have an opportunity to learn and grow on a daily basis
  • You will work with highly professional and knowledgeable colleagues
  • Your Leader will ensure transparent, up to date communication and support your needs
  • You will be given challenging and unique tasks with creative approach to problem-solving
  • You will be surrounded by dynamic, inspiring and international environment
  • Salary starting from: 1500 Eur Gross
If you wonder about these things – we have something to offer you
  • Worry about health and accident insurance? Chill – we got this!
  • Eager to enjoy your vacay a bit longer? We offer additional vacation days!
  • Enjoy having work-fun balance? Good news! Fun office activities, team buildings and a friendly team will cheer you up! Explore our offices by going on a virtual tour!
  • Enjoy having lunch out? Grab your colleagues and enjoy delicious lunch at a friendly price in our canteen or outside on Adform terrace!
  • Wanna stay in shape? Join Adform sports team and exercise together!
  • Worry about your lonely left-at-home pet? Bring it to the office! We are very pet-friendly and happy to get to know your companion!
  • Having a headache or a sneezing morning? Adform offers 2 trust days for you to get better by staying at home! Use them and get back to work when feeling fresh again!
  • Not enough? Join us and find out more!


Contact person:

Talent Acquisition


 with subject "Publishers Support Specialist"