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Russian Speaking Officer Operations in Vilnius

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Task information:

  • Document scrutiny and collection of applications for visa processing
  • Handle customer / applicant queries personally or via email, telephone
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy
  • Record & maintain all application data.
  • Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate / applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants / customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application center.
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Assist Deputy Manager / Operations Manager in execution of projects

Requirements:

  • Fluent in Russian
  • Good command of Lithuanian and English
  • Good knowledge of computer skills
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Contacts

Contact person:

Ivetta Ustinova

E-mail:

 with subject "Russian Speaking Officer Operations in Vilnius"