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Technical Customer Success Manager

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39
We are the world's leading proxy and web-scraping solution service providers driven by the eagerness to explore and innovate. Today, we unite over 350 big-data industry professionals for one purpose: to understand the public data gathering possibilities. With every new challenge, we learn from our mistakes and keep growing to stay ahead of the industry.




What you will do:
  • Be the main point of contact between the company and B2B customers;
  • Collect relevant information from our users and internal databases and verify it;
  • Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle;
  • Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue;
  • Work alongside techies to understand IT business logic;
  • Partner with our customers to effectively resolve issues through online chat and email.

  • What We Expect:
  • Prior customer support experience;
  • Excellent communication skills in English;
  • Quick reaction and concentration, as well as empathy and love for helping people;
  • Self-learner, independent problem-solver attitude;
  • Tech-savvy personality;
  • Motivated and ambitious.

  • Interested? Join a culture where:
  • We are crazy about technology. At Oxylabs you can have all the tech you need to work on pioneering global products and expand your own expertise with a tech stack that matters;
  • We constantly learn: training courses of your choice, books, conferences, business trips, and more. You could join regular internal events, workshops, team retreats & the best workation trips;
  • We believe that the best results come from collaborating. So we like to work and interact together. Yet, we offer flexibility in regards to working hours and place – we support your freedom to choose and bring the best out of you;
  • We are open to feedback not only from clients but also from colleagues - this gives us great lessons to learn. Our culture is based on honesty, trust, and ownership;
  • Sure, we also enjoy common life pleasures – we have fully stocked kitchens, a PS5 with plenty of games, Foosball, a Friday happy hour tradition, professional in-house physiotherapists, and much more. We also encourage our employees to suggest things to make our offices a happy place to hang out;
  • Health insurance is our way to care for you;
  • Gross base salary starts at 1200 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.