Account Management Team Lead

In this role you will:

• Lead, develop, and mentor an Account Management team, fostering a high-performance, goal-oriented culture
• Drive revenue growth by ensuring flawless client retention and aggressive portfolio expansion.
• Manage executive-level client relationships, stepping into high-stakes negotiations to unlock additional value creation.
• Oversee strategic account planning, including commercial structuring, legal compliance, and procurement cycles.
• Optimise internal processes, identifying and removing operational bottlenecks to streamline day-to-day delivery.
• Collaborate cross-functionally with Customer Support, Finance, Legal, and Product teams to enhance the client experience

• Proven experience in enterprise B2B account management with direct ownership over retention and expansion revenue.
• Demonstrated history of leading, coaching, and managing the performance of account managers or commercial reps within a strong feedback culture.
• Exceptional organizational skills with practical experience navigating complex enterprise procurement, compliance, and legal cycles.
• Ability to handle difficult executive-level client conversations calmly, manage internal stakeholders, and align diverse teams under pressure.
• A proactive ownership mentality paired with commercial curiosity and a strategic mindset.

Nice to have

• Experience in the SaaS, infrastructure, data, or AI industry.
• Technical understanding of APIs, scraping, proxies, or enterprise infrastructure.
• Experience with strategic QBRs and account planning.
• Familiarity with AI tooling and workflow optimisation.

• Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.