Customer Insights and Experience Baltics Team Lead

3600 - 4800 €

Prieš mokesčius

Job description:

Collect and combine monthly data, preparing country-level overviews and performance reports
Present key findings clearly to internal stakeholders; ensure accuracy of data before submission to the Board and Purchasing Department
Conduct product performance analysis and consolidate insights into category management
Monitor and follow up on customer feedback (surveys, Lidl Plus website, Google reviews, store ratings) and prepare reports for store management
Manage and analyze Mystery Shopping results, providing actionable recommendations to improve customer service
Act as a go-to contact for customer-related insights, ensuring a deep understanding of customer needs and behavior
Conduct additional research when internal data does not provide sufficient answers

Previous experience in category management or working with business analytics data
Proven team leadership experience – able to handle feedback constructively, demonstrate adaptability, flexibility, and remain calm under pressure
Strong data analytics skills with the ability to draw insights and support decision-making
Proficiency in Excel and familiarity with SQL
Excellent command of English (both written and spoken)
Familiarity with email services principles and troubleshooting common issues

Responsible and dynamic work in a rapidly growing international organization
Opportunities for professional development and career advancement in Lithuania and abroad
Additional private health insurance
General skills and professional training
Events for employees, their children, and family members

Alliance for Recruitment

Miestas:

Vilnius

Nuotolinis darbas:

Laikas:

Visa darbo diena

Galioja iki:

26/11/2025

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