Customer Lifecycle Manager Mid-Senior

At Saily, we9re removing the hassle from getting secure data plans while traveling.

No roaming charges, no plastic SIM cards. Just fast, secure mobile data in 200+ countries. Join the team behind Lonely Planet9s #1 eSIM0built for explorers, powered by NordVPN.

Your impact? Helping people stay securely connected, wherever they go.

Come aboard with Saily, our new eSIM service designed for travelers and explorers! We9re bringing our expertise in cybersecurity to an essential product that makes travel effortless and more sustainable while avoiding unexpected roaming costs. Becoming #3 globally in less than a year, and on a steep growth trajectory to number one. Join the Saily crew to build technology that connects the world.

We are currently looking for a team member to join Saily9s Commercial team. We are responsible for Saily9s commercial success through developing offering models, campaigns and new business opportunities. Engagement that enhances business growth is key, thus we thoroughly listen to our customers' needs, analyze data, track market trends and competition. We are looking for a data-driven and highly technical Customer Lifecycle Manager to own the build, execution, and optimization of our automated marketing campaigns. In this role, your focus will center heavily on the technical implementation and architecture of customer journeys, rather than high-level strategy creation. You will take lifecycle concepts and turn them into sophisticated, scalable, trigger-based communication flows that drive engagement, up-selling, cross-selling, and long-term retention.

• Build, scale, and optimize automated multi-channel marketing campaigns and complex customer journey flows (including campaigns for B2B customers) using the Braze marketing automation platform.
• Continuously test and optimize messaging, offers, frequency, and channel mix (email, in-app, push notifications) to maximize customer value, boost engagement and reduce churn.
• Collaborate with marketing, product, data teams to balance business growth with exceptional customer experience.
• Gather and analyze customer feedback to identify pain points and adjust communication accordingly.
• Stay informed on industry trends and best practices in lifecycle marketing, automation, and customer value management.

• Successful previous experience in a similar role in Customer Value Management, CRM, or Lifecycle Marketing fields (B2C and B2B segment), preferably in telecom, travel, or other subscription-based businesses.
• Experience with CRM tools and marketing automation platforms: Braze (preferably), Salesforce, Iterable or similar.
• Analytical, result-oriented mindset and proven ability to interpret data and turn insights into actions.
• Proven ability to collaborate cross-functionally with colleagues of diverse seniority.
• Self-starter who thrives in a fast-paced, high-growth environment.

• Sharpen your edge Growth is built into how we work. Extensive online and in-person training programs, access to platforms like Coursera and Skillshare, a mentorship program, and internal career moves when you9re ready for something new 0 your development has no ceiling here.
• Take the time you need Rest isn9t a reward 0 it9s part of the deal. Enjoy extra vacation days that grow with your time here, plus additional days off for sick leave, special occasions, and parenting.
• Get premium healthcare Your health shouldn9t be something you worry about. We provide premium private health insurance so you have peace of mind and fast access to care whenever you need it. Available in Lithuania and Poland.
• Protect your peace A peaceful mind isn9t a luxury 0 it9s the foundation. We provide free subscriptions to top-rated Calm, Headspace, and Mindletic apps, offer resilience and mindfulness trainings, and run dedicated mental health events.
• Own your fitness Feeling good shapes how you work, think, and create. That9s why we offer in-house gyms, Multisport and Urban Sport cards, and online workouts. Need something tailored? Our Physical Well-Being experts are here with group mobility sessions, fitness guidance, and one-on-one consultations.
• Pack your bags for workation Picture this: the entire company flies out abroad. The days are packed with workshops, activities, concerts, and real time together. It9s legendary. If you9ve heard stories, they9re probably true.
• Work from anywhere New surroundings spark new thinking. When you need a reset, switch location and work from wherever keeps you sharp, creative, and in the zone.
• Celebrate your milestones The moments that make life special shouldn9t pass quietly. Birthdays, work anniversaries, weddings, new family members 0 each is marked with a special gift.
• Parent with ease When you9re a parent, the juggle is real. To make it smoother, we organize summer camps for the little ones and offer flexibility that lets you show up both for your family and your team.
• Join the party It never gets boring here. Get ready for team buildings that bring people closer, year-round company events that are equal parts educational and energizing, and the highlights everyone waits for 0 our iconic summer and winter celebrations.
• Unlock Cyber City Whether Vilnius-based or visiting from remote, our Vilnius HQ is fully yours to enjoy. Need focus? Silent room. Need energy? Open gyms. Need a break? Game room, music room, coffee bar. It9s a modern workspace built with your comfort in mind.