Customer Success Manager | Junior - Mid

Main Responsibilities

• Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries
• Step in where our AI support couldn't resolve the question, and close the loop with a human touch
• Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks
• Help new users get started: onboarding questions, workspace setup, pointing people to the right features
• Keep customer records tidy in our CRM and document recurring questions
• Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time
• Spot happy customers ready to grow and unhappy ones at risk.

• 1–3 years in a customer-facing B2B role customer success, support, account management, or similar
• Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message
• A genuine service mindset: patience, empathy, and pride in solving things properly, not just quickly
• Comfortable with modern SaaS tools and curious about AI, you don't need to be an engineer, but you enjoy learning how the product works
• Organized and self-driven: you can prioritize a busy queue, know when to escalate, and always follow through
• Hands-on experience with AI tools

Nice to have

• Experience with APIs, SaaS integrations, and explaining technical concepts simply.

• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.
• Health benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
• More free time. Stay with us and additional vacation days will be added to your calendar.
• Additional paid leave. Additional days are covered by us in cases of illness or special occasions.
• Flexibility. Flexible working time arrangement.