Customer Support Specialist (LT/EN)

You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.

This role is based in Ovoko Vilnius HQ and candidates are expected to work onsite at least four days per week.

• Respond to customer queries via phone and emails in a timely and accurate manner.
• Identify customer needs and help our customers to use specific features.
• Update our internal databases with information about technical issues and useful discussions with our customers.
• Share feature requests and effective workarounds with other team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.

• Previous experience in a Customer Support role.
• Possibility to work full-time.
• Proficient spoken and written both English & Lithuanian language skills.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.

Nice to have

• Understanding of cars and their parts would be an advantage.
• Experience using help desk software and remote support tools would be an advantage.
• Knowledge of others' languages is also an advantage.

• Private health insurance
• Employee stock option plan (ESOP)
• Learning budget for your personal and professional growth
• Commuting perks (covered parking or public transport to choose from)
• Everyday snacks and drinks
• Onsite gym
• Top-notch hardware and software
• The opportunity to work from anywhere up to 30 days per year
• Employee referral program