Mid-Senior Account Manager

Join a fast-growing tech startup Webshare and become a member of newly developing Account Management team. By joining us, you will directly impact the company's success by helping our customers, handling cross-functional team communications and growing together with the us. We promise to provide you with personal career development opportunities and that we will create a successful product altogether.

• Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
• Identify long term account objectives by creating great customer experience.
• Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
• Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
• Be the main product advocate and independently navigate specific technical topics in communication with our customers.
• Leverage and coordinate internal stakeholders to efficiently resolve client issues.
• Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
• Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

• At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
• Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
• Analytical skills and ability to identify account expansion opportunities.
• Relationships management and problem-solving skills.
• Negotiation & Objection handling skills.
• Excellence in written and verbal English communication skills.
• Experience with a CRM, PowerBI, MixMax systems.
• Experience with billing procedures.
• Experience with data analytics.

• Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
• To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
• 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
• Vast internal & external learning resources
• Guilds, communities & 500+ professionals by your side
• Tesonet network & knowledge sharing
• Yearly workation
• Year-round internal & Tesonet community events
• Team building budget
• Cyber City office perks
• Hybrid work (3 office days/ 2 WFH) & WFA options
• Latest tools, gadgets & tech stack
• Extra days off
• Special Tesonet product deals
• Private health insurance
• 24/7 gym
• Physical well-being specialists
• Psychologist/psychotherapist sessions
• Inclusive family-related time-off policy