Reputation and Community Operations Specialist

As a Reputation and Community Operations Specialist, you will read the public signals about Eneba, respond where it matters, and bring what you learn to the teams who can fix the root causes. You will also help build a community that is healthy and welcoming. We want to strengthen our team with a flexible person who writes well, stays calm under pressure and is curious about why customers feel the way they do.

• Monitor and respond to feedback: Track reviews, ratings and community discussions about Eneba, and respond where it has the most impact.
• Analyse sentiment trends: Identify the factors behind changes in public sentiment and present clear, evidence-based findings.
• Escalate and resolve recurring issues: Raise recurring issues with Support, Product and other teams, with supporting evidence and a defined ask, and follow up until they are resolved.
• Engage with the community: Take part in community spaces as a genuine, recognisable presence. Welcome new members, answer questions, de-escalate tense discussions and pass member feedback on to the relevant teams.
• Report on and improve public ratings: Contribute to regular reporting and, over time, take ownership of initiatives to improve Eneba’s public ratings.

• Less than a year of hands-on experience taking part in and/or growing online communities on platforms such as Reddit and Discord, along with a background in customer support, community management, social media or reputation management, and a real interest in gaming culture.
• Excellent written English and the ability to handle customers with clear, empathetic and professional communication, staying composed in difficult conversations and committed to resolving issues.
• A structured, organised approach to work, with strong ownership, a proactive mindset, and the ability to manage several priorities and work across teams independently.
• Curiosity about what drives customer sentiment, and confidence interpreting data trends.
• Flexibility and adaptability to work in a shift-based schedule, including occasional late evenings and weekends, particularly around major game releases and other high-impact periods.

• Opportunity to help scale a unique product.
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
• Paid volunteering opportunities.
• Work location of your choice: office, remote, opportunity to work and travel.
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.