Retention Data Analyst · Junior-Mid

The world’s most advanced VPN, and a whole lot more.

If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.

Your impact? Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!

Main Responsibilities

• Build dashboards and analyze customer behaviour in response to different email marketing initiatives;
• Measure results of different initiatives (promotions, pricing, value creation, engagement), draw conclusions, insights and suggestions for new initiatives;
• Collaborate closely with the whole Retention team to create and interpret different customer engagement or retention tests/actions;
• Help to define and calculate KPIs and key metrics for the team, monitor them in automated reports and dashboards;
• Execute ad-hoc analyses.

• Passion for mathematics, coupled with exceptional logical thinking to detect principles and patterns of consumer behavior from complex data.
• Self-motivated to dig and derive complex data to see the big picture while noticing details;
• Solid understanding of SQL (Google BigQuery as an advantage) and experience with dashboarding tools (e.g. Looker, PowerBI, Tableau, etc.);
• Experience in data analysis;
• Experience in performing A/B tests, usability tests, or user research would be an advantage;
• Curiosity and drive to learn, interest in human behavior and digital marketing;
• Ability to communicate and use the latest data visualization techniques to make patterns visible even for not-so-data-nerdy colleagues;
• Teamwork, openness to giving and receiving feedback, willingness to share knowledge;
• Holistic thinking, open minded and ‘can do’ attitude.

• Sharpen your edge Growth is built into how we work. Extensive online and in-person training programs, access to platforms like Coursera and Skillshare, a mentorship program, and internal career moves when you’re ready for something new — your development has no ceiling here.
• Take the time you need Rest isn’t a reward — it’s part of the deal. Enjoy extra vacation days that grow with your time here, plus additional days off for sick leave, special occasions, and parenting.
• Get premium healthcare Your health shouldn’t be something you worry about. We provide premium private health insurance so you have peace of mind and fast access to care whenever you need it. Available in Lithuania and Poland.
• Protect your peace A peaceful mind isn’t a luxury — it’s the foundation. We provide free subscriptions to top-rated Calm, Headspace, and Mindletic apps, offer resilience and mindfulness trainings, and run dedicated mental health events.
• Own your fitness Feeling good shapes how you work, think, and create. That’s why we offer in-house gyms, Multisport and Urban Sport cards, and online workouts. Need something tailored? Our Physical Well-Being experts are here with group mobility sessions, fitness guidance, and one-on-one consultations.
• Pack your bags for workation Picture this: the entire company flies out abroad. The days are packed with workshops, activities, concerts, and real time together. It’s legendary. If you’ve heard stories, they’re probably true.
• Work from anywhere New surroundings spark new thinking. When you need a reset, switch location and work from wherever keeps you sharp, creative, and in the zone.
• Celebrate your milestones The moments that make life special shouldn’t pass quietly. Birthdays, work anniversaries, weddings, new family members — each is marked with a special gift.
• Parent with ease When you’re a parent, the juggle is real. To make it smoother, we organize summer camps for the little ones and offer flexibility that lets you show up both for your family and your team.
• Join the party It never gets boring here. Get ready for team buildings that bring people closer, year-round company events that are equal parts educational and energizing, and the highlights everyone waits for — our iconic summer and winter celebrations.
• Unlock Cyber City Whether Vilnius-based or visiting from remote, our Vilnius HQ is fully yours to enjoy. Need focus? Silent room. Need energy? Open gyms. Need a break? Game room, music room, coffee bar. It’s a modern workspace built with your comfort in mind.