Supervisor, Settlement Operations (Maternity cover)

In this unique global role, we’ll be looking to you to lead a team responsible for one of the settlement functions.

• Ensuring workload and resource allocation, priority setting, and escalated issues are handled correctly by the team.
• Monitoring performance metrics, identifying areas for improvement, and ensuring necessary changes are implemented to meet all KPIs.
• Ensuring transaction adjustments to partners and reconciliation processes are managed correctly by the team.
• Conducting regular reviews and confirmations to ensure team processes are compliant and efficient.
• Overseeing the initiation and coordination of improvement initiatives and representing settlement operations in relevant projects and initiatives.
• Ensuring financial information provided for accounting and audit purposes are accurate and timely.
• Facilitating communication and collaboration between business operations and support departments such as Accounting, Care and Technical teams.
• Fostering a culture of continuous learning and development, ensuring opportunities for professional growth and skill enhancement are provided.

• 3-5 years of Experience in Payment, Accounts Receivables, Accounts Payable or Settlement Operations area.
• English required, written and verbal.
• Sound communication, problem-solving, and training skills.
• Comfortable working in a fast-paced, highly structured, deadline-driven environment.
• Customer-orientated approach.

Nice to have

• 1-2 years’ experience in People management would be an advantage

• This specific role is eligible to receive conditional Portuguese language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program