UX researcher · Mid-Senior

The NordVPN Design Team is a dynamic, multidisciplinary group of product designers, web designers, UX researchers, UX writers, and graphic designers. We're building the future of digital freedom across our cybersecurity suite—helping millions of users own their online lives. We aim to simplify the complex world of cybersecurity for everyone. We thrive on direct feedback to help each other grow and believe in the freedom to take initiative, be bold, and run with new ideas to define the future of online safety.

We’re seeking a curious and determined UX Researcher to join our UX research team and play an active role in shaping product success. Strong initiative, adaptability, ability to connect user understanding with product and business outcomes are key to thriving in this role. If this vision resonates with you and you have experience with hands-on qualitative research of user-facing digital apps, we’d love to meet you.

• Initiate, plan and conduct end-to-end research—designing studies, engaging with participants, analyzing results, and sharing meaningful insights.
• Deliver timely, actionable insights in clear, engaging, and reusable formats to inform teams across the organization.
• Ensure research insights actively shape decisions, becoming a lasting part of how we build products.
• Balance strategic and tactical research, aiming to add strategic dimension to tactical work.
• Support and empower non-researchers to do research, providing guidance and encouragement along the way.
• Build and apply AI workflows to accelerate research processes and help insights scale across the organization.
• Build strong relationships across teams as a proactive, curious, and involved team member.

• Proven experience in UX research, particularly in qualitative methods with a focus on digital applications.
• Ability to think holistically about user flows and journeys, understanding how individual interactions fit into the whole user lifecycle.
• Proactive and curious mindset, with the ability to take ownership and push forward, navigate uncertainty and shifting priorities.
• Skilled in linking research to product and business goals and outcomes.
• Hands-on experience applying AI to research work and building systems that transform findings into lasting, reusable knowledge for the whole organization.
• Passion to elevate research beyond dry presentations and reports – seeing insight sharing as an opportunity to inspire, using visual storytelling, interactive formats, and stakeholder involvement to ensure findings drive real change.

Nice to have

• Portfolio or case studies that showcase your process, approach, and impact in previous projects.
• Experience in empowering non-researchers to do research.
• Enthusiasm for experimenting with new tools, methods, workflows or approaches that make research more effective and closer to decision-making.

• Sharpen your edge Growth is built into how we work. Extensive online and in-person training programs, access to platforms like Coursera and Skillshare, a mentorship program, and internal career moves when you’re ready for something new — your development has no ceiling here.
• Take the time you need Rest isn’t a reward — it’s part of the deal. Enjoy extra vacation days that grow with your time here, plus additional days off for sick leave, special occasions, and parenting.
• Get premium healthcare Your health shouldn’t be something you worry about. We provide premium private health insurance so you have peace of mind and fast access to care whenever you need it. Available in Lithuania and Poland.
• Protect your peace A peaceful mind isn’t a luxury — it’s the foundation. We provide free subscriptions to top-rated Calm, Headspace, and Mindletic apps, offer resilience and mindfulness trainings, and run dedicated mental health events.
• Own your fitness Feeling good shapes how you work, think, and create. That’s why we offer in-house gyms, Multisport and Urban Sport cards, and online workouts. Need something tailored? Our Physical Well-Being experts are here with group mobility sessions, fitness guidance, and one-on-one consultations.
• Pack your bags for workation Picture this: the entire company flies out abroad. The days are packed with workshops, activities, concerts, and real time together. It’s legendary. If you’ve heard stories, they’re probably true.
• Work from anywhere New surroundings spark new thinking. When you need a reset, switch location and work from wherever keeps you sharp, creative, and in the zone.
• Celebrate your milestones The moments that make life special shouldn’t pass quietly. Birthdays, work anniversaries, weddings, new family members — each is marked with a special gift.
• Parent with ease When you’re a parent, the juggle is real. To make it smoother, we organize summer camps for the little ones and offer flexibility that lets you show up both for your family and your team.
• Join the party It never gets boring here. Get ready for team buildings that bring people closer, year-round company events that are equal parts educational and energizing, and the highlights everyone waits for — our iconic summer and winter celebrations.
• Unlock Cyber City Whether Vilnius-based or visiting from remote, our Vilnius HQ is fully yours to enjoy. Need focus? Silent room. Need energy? Open gyms. Need a break? Game room, music room, coffee bar. It’s a modern workspace built with your comfort in mind.