Credit & Collections Specialist (German language)

The Credit & Collections Specialist ensures timely customer payments, manages credit risk, and supports the Order-to-Cash (O2C) process through credit assessments, collection activities, and cross-functional collaboration. The role is key to maintaining healthy cash flow and minimizing bad debt risk.

Job description: 

• Perform credit limit assessments, including credit checks and insurance requests.
• Analyze and release orders in line with credit policies.
• Ensure compliance with internal controls and approval procedures.
• Manage credit control mailbox and respond to internal & external inquiries.
• Execute dunning processes (emails, calls, follow-ups) to ensure timely collections.
• Propose payment plans in cooperation with FBP and Sales.
• Collaborate with Sales, Finance, and Customer Service to resolve disputes.
• Prepare overdue reports and manage escalations to Credit Insurance.
• Monitor doubtful debts and coordinate with insurance or external collection agencies.

• Excellent written & spoken communication including negotiation skills.
• Ability to work with ERP systems and semi-automated collection tools.
• Detail-oriented with strong organizational skills.
• Fluent in English, proficiency in a second German language.

• Career advancement opportunities in a global company.
• Comprehensive health and occupational accident insurance.
• Flexibility with workation days and international travel.
• Private health insurance.