Customer Service Assistant

• CSA provides the best possible service and support to customers via email.
• Processes customer orders, quotes and other information by entering into company systems.
• Researches and expedites customer requests. 
• Provides support to the local Customer Service team and assists other teams when required.
• The support function is based in Lithuania, with one CSA supporting the Baltics and Finland, and another providing CSA support across the EMEA region.

• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner. 
• Very good Lithuanian and English skills, written and verbal; additional languages a plus. 
• Profound MS Office skills.
• Ability to work under deadlines and interact with people at all levels.
• Attention to detail and team player

Nice to have:

• Initial experience in customer service or support is advantageous, not a must.  
• Experience with an ERP system would be helpful. 
• Any other  European language.

•  A modern, central office space. 
• Permanent employment contract. 
• 25 days of annual leave increasing with seniority. 
• Special Leave allowance for doctor appointments. 
• Health insurance. 
• A wide range of training and development opportunities through our Mouser University. 
• Employee referral bonus program. 
• Complimentary fruit and beverages at the workplace. 
• Regular staff events.