Customer Service Expert (French speaking)
114
2332 - 3498 €/mėn.
Prieš mokesčius
Job description:
- Understand customer business cycle and ensure all activities are in alignment with BU/ market needs/ Service Level Agreements (SLA)
- Building customer relationships through communication and efficient order processing
- Strong problem solving skills through implementing solutions and analyzing/assessing risks customers and/or stakeholders
- Building positive collaboration with Yara internal stakeholders: plants, procurement and others
- Responsibly follow up on daily tasks with ability to priorities and assess urgent vs important
- Actively supporting the team with order and delivery processing to ensure collaboration and improved efficiency
- Active collaboration with team members to produce and implement continuous improvement ideas for operational efficiency and increased customer satisfaction
- Knowledge sharing by providing trainings as well as learning new flows to ensure knowledge and expertise for back ups within the team in order to sustain operational business continuity
- Diligently follow up on complaints using appropriate tools
- Proactive approach to take on additional ad hoc tasks to ensure the continuity of operations in the team related processes by registering and implementing improvement ideas
- Be a role model of Yara’s culture where health, environment, safety and quality are top priorities
Requirements:
- Fluent in English and French languages
- Expert knowledge of French market and logistics
- Minimum 2 years of operational experience in handling ordering flows of local businesses
- Customer service centric approach with proven track record of implementing improvements to optimize order processing or improving customer experience
- Excellent communication skills and trusted team player
- Continuous improvement mindset striving for quality and efficiency
- Proactive and self-driven with a solution-oriented mindset
- Excellent problem solving and stakeholder management skills
- Eligible to work in Lithuania (the position is based in Lithuania)
Company offers:
- Personal and professional development
- Career opportunities, including subject matter experts, leading or global virtual roles
- Social wellbeing-oriented package
- Hybrid working model with home office allowance (10 days per month working from the office)
- Modern and eco-friendly office environment
- Scandinavian culture supporting continuous improvement mindset
- People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
- Much more benefits are waiting for you from the day one
Miestas:
Vilnius
Nuotolinis darbas:
Ne
Laikas:
Visa darbo diena
Galioja iki:
12/08/2026
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