Customer Support Specialist

Join the team behind one of the world’s fastest-growing gaming marketplaces. As we continue to grow, we’re looking for a Customer Support Specialist to join our Communications team!

Responsibilities:

• Communicating quickly and efficiently with customers;
• Providing excellent customer service via live chat and email;
• Ensuring proper monitoring and control of platform security;
• Collaborating with the team to resolve user queries.

• Excellent written and verbal communication skills in Lithuanian and English;
• Experience in customer support or related functions;
• Passion for providing an excellent customer experience;
• Ability to handle sensitive and confidential information with discretion;
• Strong attention to detail and ability to work well under pressure;
• A team player who works effectively in a collaborative environment;
• Eagerness to contribute to the development and improvement of work processes;
• Availability to work assigned evening shifts 16:00 to 00:00 on various days of the week, including weekends.

• A fully remote position;
• Development: internal library, latest tools and technology, professional conferences, and mentorship to level up your skills, opportunities for internal career growth;
• Health and fitness: Private health insurance (after trial), join your colleagues for fun, no-cost volleyball games at Delfi Arena, sick days (no doctor’s note needed);
• Extras you’ll love: Monthly top-ups for your Eldorado.gg account (after trial), gifts for graduations, weddings and new parents, partner discounts, and referral bonuses.