Area

We are looking for an experienced and self-driven Service Development Partner to become part of the Functions Services team.

We are a committed group of 5 professionals, striving to modernize the experiences for our employees and vendors.

In this role, you will act as a partner on change and development topics to a Service area Lead yet be versatile and able to interact on behalf of the larger Services organisation.

Depending on your experience and knowledge, we may offer you different seniority of the role.

Mission

• Maintain an overview of E2E processes, customer/employee services, and customer/employee deliveries through the given Customer/Employee journey
• Facilitate and enable Services strategy development, ensuring governance framework and implementation in a Service Unit
• Engage with Tribes/CoEs/SEBC and Service Area Leads in creating a shared and agreed development roadmap, in alignment with the overall strategy (provide input to the ABR/QBR process aligned with the service lead and follow up on progress)
• Accelerate and run implementation of the change agenda, initiatives and frameworks and ensure benefit realization (linking to the achievement of cost targets for which Service Leads remains accountable)
• Lead projects/initiatives in Service Area and across Services using DB PM standards
• Support strategy development, governance and implementation in a Service Unit and within particular Service area
• Lead and drive the change agenda for the area as well as contribute to the change initiatives of the whole T&S Unit
• Connect a Service area with broader organization on change agenda, as well as enable structured cooperation between Service area lead, Tribes, and Business and manage organizational implementation
• Drive and enable continuous improvement in a Service Unit

Skills

• 3-5 years of experience working with change management
• Solid understanding in Services domain (preferably in services and operations management)
• Knowledge and previous experience in project, program, and process management
• Proven stakeholder management skills and the ability to navigate within a wider organization
• Proactive mindset with ‘a can do’ attitude
• Self-organized with the ability to operate without formal authority and deal with uncertainty
• Solid communication and presentation skills
• Upper-intermediate English skills

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 3680 EUR to 5520 EUR gross EUR/monthly).

Your title in job contract will be Consultant - Development (Service Development Partner), Chief.

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