Area

Do you want to take part in retaining our position of being #1 in customer experience in the Nordics? You have an opportunity to become part of the team, directly supporting Nordic corporate & institutional customers of the Danske Bank Group.

As a Client Manager, you will be responsible for delivering professional customer service on daily banking-related inquiries, including cash management, markets trading, liquidity management, credit, trade finance, KYC, and much more.

We are looking to expand, and we now have a few openings. The ideal candidate, therefore, has experience with credit-related tasks, cash management, related fields and/or working with LC&I customers. We work with designated portfolios and in teams with Senior Bankers, Relationship Managers, Credit Specialists etc., and the role focuses on supporting the overall value proposition, handling ad hoc customer requests, keeping customer information up to date, and collaborating closely with multiple internal stakeholders in the process. You will work with stakeholders of all levels of seniority, and across different geographical locations.

You will learn about the value chain, including Danske Bank’s offering to our largest institutional and corporate customers. You will develop your coordination, problem-solving and creative customer orientation skill set. You will be responsible for establishing and maintaining a close relationship with both external and internal stakeholders at Danske Bank.

Mission

• Take end-to-end ownership of your tasks and be willing to work effectively to give the customer a great customer experience
• Communicate clearly and effectively with large international financial customers and multiple internal stakeholders
• Be service-minded and ensure that our customers will have professional customer experiences
• Be able to navigate in a complex organization without strict operational procedures to get customer queries solved in a timely and efficient manner
• Be a sparring partner to our internal stakeholders to optimize our customer solutions
• Develop and maintain relationships both internally and externally

Skills

• Experience from the financial sector, preferably 2+ years working either in a credit-related role, cash management or from related fields (financial analyst, treasury function, audit etc.) or with large corporates and institutions
• Motivated and customer-oriented mindset
• Strong stakeholder skills, both towards external and internal parties
• Focus on delivering high-quality customer experiences
• Great skills in collaboration and coordination in a complex and international environment
• ’Can-do’ attitude and ability to work in a self-sustained manner
• Be creative and professional in unexpected situations
• Advanced English communication skills, both oral and written

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 2400 EUR to 3600 EUR gross EUR/monthly).

Your title in job contract will be Customer Supporter - Banking Specialist, Senior.

Dagnė Lapinskaitė