Platform Engineer in Customer Engagement Services
Customer Engagement Services is responsible for a number of services e.g. Voice Services, Customer Online Meeting Services, Contact Center Services and what is in scope for this is Voice Recording – and Dealer Voice – Services.
We are looking for a Platform Engineer with knowledge of Voice Systems and Compliance Voice Recording. We recognize that it will be nearly impossible to find a candidate with experience in Dealer Voice Service, but we are sure that you will be able to gain this knowledge and experience along the road.
You will have a fantastic opportunity to be part of the journey from old fashion Dealerswitch to a brand new platform as well as a renewal of the Voice Recording platform.
You will be part of an international team responsible for Customer Engagement services whereas a part of the team is placed in Vilnius and you will be working closely together with one experienced person in Denmark and our service provider.
- Attend to design changes in collaboration with IT Architects
- Ensure installation of servers in close cooperation with service providers according to the agreed design
- Closely cooperate with our infrastructure delivery organization
- Maintain close dialogue with our stakeholders, e. g., about User Journeys
- Closely collaborate with compliance and legal
- Perform security health checks and yearly renewals
- Accomplish daily operational tasks
- 3-5 years experience in Voice Systems and Voice Recording
- Experience with distributed systems and high-availability solutions
- Knowledge about the components of IT Network architecture
- Knowledge of compliance regulations e.g. MIFID, MAR and GDPR
- Solid understanding of the end-to-end IT process, including architecture, design, implementation and operation (based on ITIL)
- Ability to effectively interact with team members, end-users and service providers
- Troubleshooting, diagnostic, and analytical skills for problem-solving
- Upper-Intermediate English language skills
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 2720 EUR to 4080 EUR gross EUR/monthly).
Your title in job contract will be IT Platform Engineer.