Service Delivery Specialist in Cash Management Services
Area
Are you ready to contribute to delivering a high-quality customer experience for Danske Bank’s largest corporate customers? Do you want to gain insights into the services used by corporate clients and learn how they are managed? We offer a valuable opportunity to join our team and assist our customers in efficiently using our cash management services.
As part of our team, you’ll handle tasks related with cash management products, including contracts implementation, investigation, data analysis, overviews, collaboration with different colleagues within the bank.
You will have the opportunity to work on some of the biggest banking projects, improve processes, explore automation solutions, enhance existing procedures, and continually develop your skills.
Join us and be part of a dynamic team that values innovation and professional growth!
Depending on your experience and knowledge, we may offer you a different seniority for the role.
Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office).
This role does not include a relocation allowance for candidates who are not based in Lithuania.
Mission
- Deliver service related with cash management products for corporate customers from 7 different countries
- Address and resolve issues and daily ad-hoc requests to ensure a great customer experience
- Collaborate closely with advisor and cash management teams, provide consultations and optimize solutions for customers
- Ensure high-quality processes delivery and continuously seek opportunities to improve or automate them according to Lean principles
- Be part of different bank’s projects and initiatives related with cash management products
Skills
- 1+ Years of Experience in an operational or administrative role, with banking experience considered an advantage
- Critical mindset with strong attention to details
- Ability to see bigger picture and „connect the dots“
- Focus to high quality and accuracy
- Strong communication and collaboration skills
- Good time management skills
- Proactive contributor and process challenger
- Upper-intermediate English proficiency, both written and spoken
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1680 EUR to 2520 EUR gross EUR/monthly).
Your title in job contract will be Officer - Service Delivery Specialist.