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Business Analyst

3.546 - 5.318 €
Neatskaičius mokesčių
1 Peržiūra

Do you share our passion for services that “just work”? Then keep reading as it might be a role fit for you! I am Masoud Tondkar, and I am heading one of our Trouble Ticketing units. As a member of our team, you will be one of the gatekeepers of the delivery of the functional and non-functional requirements on our on-premises ServiceNow instances that will support our Service Assurance and Service and support processes locally and globally at Telia.

Is this your next opportunity?

This role includes, but is not limited to:

Take the lead in creating requirement scope by for example:

  • Listing capabilities/features.

  • Create use-case diagrams and E2E process diagrams (BPMN).

  • Associate applicable KPIs and NFRs.

Support in the solution and software architecture by for example:

  • Create process flow use-cases (BPMN).

  • Listing current functional gaps.

  • Define and sign-off on Features and Stories with acceptance criteria.

  • Reporting and data retention requirements.

Support in delivering the solution by for example:

  • Create user acceptance test cases and training material.

  • Creating new tasks for improving the solution further.

  • Signing off handover documentation.

It is a job that calls for someone who understands the importance of structure, documentation, and communication. You will be developing and maintaining solutions, based on stakeholder and customer needs together with your team.

Is this you?

Life here at Telia is evolving every day and we are on our way to become a Nordic tech powerhouse. To be successful in this role, you want to understand both technology and human behavior. We are a small agile team and much depends on collaboration with other teams, and we reach success together. It means that you are serious about getting stuff done, as well as are able to think conceptually, and work with insights to achieve great results.

Your personality:

  • Problem Solver - Anticipates problems; analyses situations and develops workable/innovative solutions.

  • Resourceful – You are adaptable to change and enjoy working in challenging situations.

  • Service Minded – Prioritize customer satisfaction and be easily approachable to stakeholders.

  • Team Player.

Your Experience:

  • Working with functional and non-functional requirements.

  • Creating modelling business processes (BPMN).

  • Hands-on experience in software development in a complex system.

  • Proficiency in Jira and Confluence.

  • Excellent written and verbal communication skills in English. 

  • Bachelor’s degree in computer science or equivalent.

  • Experience in ServiceNow development is helpful.

  • Knowledge of ITIL and ITSM helpful.

Telia is more than a workplace

With us you will learn from skilled colleagues across international borders, joining a team that makes each other stronger and the world better by solving challenges. We are proud of our friendly atmosphere where people are excited about their work.  We thrive on our diversity and ambition to deliver great products and extraordinary experiences for our customers. In a world where choices are endless if you want to make a real impact, this is a place where you belong.

We also have a great benefits package that includes: 

  • Health insurance and pension plan 

  • Various Telia and partners discounts and offers 

  • Additional vacation days 

  • 1-month workation / year 

  • Flexibility that enables work-life balance 

  • Chance to grow both personally and professionally with our internal programs 

  • Open, relaxed, and fun working environment 

  • +19 000 awesome colleagues across Nordic & Baltics 

Information for Lithuanian applicants only:

We offer a monthly base salary from 3546 - 5318 EUR gross plus annual bonuses, depending on your competencies, and your and Telia results.

What happens next?

If you fancy joining our team, don’t hesitate to apply! If you want to know more about the job you are welcome to contact me at

We look forward to receiving your application and to making sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline 23rd of February.

During the process, required background checks will be performed.

Welcome to Telia – Join us and make better happen!



Remote work:


Working time:

Full time

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