Support Technical Service Owner
I am Tadas Žibūda, TSO team leader. Today we are hiring a support specialist in our team with a potential for growth. We need a person with a balance of technical, analytical and interpersonal skills.
Is this your next opportunity?
In brief, your mission would be to support the team of more experienced TSO’s in owning technical IT services. You will handle routine and ad-hoc tasks, such as: data extraction, reporting, CMDB data upload and corrections, improvement of excel files, documentation of tasks and procedures, writing templates and other. You will also participate in improvement initiatives and have an obligation to learn about IT services and operations.
You may also get several IT services to act as their junior technical owner with the prospect to be promoted to a ‘regular’ TSO position within 2 years.
Position is available in Kaunas, Vilnius or Šiauliai offices.
Role description:
1. Support the team.
All IT Services have a technical owner. Your task is to support the TSO team, to take a share of workload in managing services of different complexity. Through this cooperation you will learn and grow.
2. Perform routine tasks
There is a set of monthly “ceremonies” and ad-hoc operational tasks, which ensure smooth running of ITSM processes and management. You will be expected to complete these tasks in time and with quality.
3. Manage and exploit existing ITSM tools
You will be given basic training about some tools used in ITSM (i.e. JiraSD, Kibana, Insight, SDaM, specialized excel files, CMDB or others). Depending on your skills, you will be expected first to become power user of these tools and with time, to contribute significantly to their improvement or problem solving.
4. Own simple IT services
As a Support TSO, you will also have your “own” services, but they will be relatively simple, requiring less experience to handle.
5. Learn Take all you can from other team members and other people around you. Become in-depth savant of IT services, Telia processes and tools. Learn to refine useful insights in slides and graphs. Ultimately your goal is to achieve the position of TSO and Senior TSO.
Is this you?
Your capacity to learn, your interest in IT services and strive for continual improvement are required personal traits. Your excel knowledge and ability to deep dive into rather technical tasks would also be beneficial. Finally, since in the future career as TSO you will be expected to engage in communication with other teams, handle group discussions, resolve conflicts, therefore people skills are also needed for support TSO.
If you enjoy supporting other team members and are happy when you learn, please contact.
Your personality:
· Willing and eager to help
· Quick learner
· Able to handle many technical tasks at once: prioritization and calm
· Smooth communicator
· Good MS Excel skills
Your Experience:
· Work in IT services general area would be a benefit
· Ability to collect, manipulate and present data in a meaningful way
· Fluent in Lithuanian and English (spoken and written)
Telia is more than a workplace
You will become a part of IT Service Management division, where we strive build competitive services to our external customers. Our business is growing, but competition if also significant, therefore it is vital to retain high quality in our services and internal processes.
We offer a monthly base salary from 1800 Eur to 2800 Eur gross (depending on your competences), plus annual bonuses which depend on your and Telia results Besides for each employee Telia has additional employee benefit package which includes:
· Health insurance and pension plans;
· Various Telia and partners discounts and offers;
· Additional vacation days with work experience
· Flexibility that enables work-life balance;
· Chance to grow both personally and professionally with our internal programs.
What happens next?
If you fancy joining our team, don’t hesitate to apply until May 10. If you want to know more about the job you are welcome to contact me at or Tadas Žibūda | LinkedIn. We kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. For final candidates required background controls will be performed.
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