Technical Support Representative Dutch Speaker

Dutch Speaking Representative to support Dutch and English speaking Dexcom customers from NL, BE, UK, IE.  As a Technical Support Representative at Dexcom, you will be interacting with users, parents, and caretakers of people affected by diabetes that use Dexcom products.  

Responsibilities:

• Provide support to Dutch-speaking Dexcom users via phone, email, and web forms.
• Assist with inquiries related to Dexcom apps, software, and hardware, offering clear troubleshooting and guidance.
• Act as the first point of contact for users and healthcare professionals, ensuring accurate documentation and high-quality service.
• Maintain and update user accounts, process replacements, and follow up as needed.
• Participate in product training and stay up to date with new releases.
• Ensure compliance with quality standards, data privacy, and regulatory requirements.
• Contribute to a high-performing support team by meeting service level goals and promoting best practices.

• You’re fluent in both Dutch (or Flemish) and English, with strong communication skills across all channels.
• You’re confident using Windows and major web browsers and have experience supporting mobile apps (iOS & Android) and cloud-based systems.
• You have a natural talent for troubleshooting and problem-solving, paired with excellent customer service and phone skills.
• You listen actively, communicate clearly, and show empathy — creating positive experiences for every user.
• You’re detail-oriented, quick to learn, and able to work both independently and collaboratively.

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.
• Language premium allowance if applicable.

Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).