Service Delivery Specialist in ETD Clearing (Evening Shift)
Area
Do you see yourself working with Exchange Traded Derivatives (ETD)? Do you have an end-to-end approach? Are you always trying to provide the best client services on a daily basis?
An exciting opportunity has arisen to join the ETD Clearing team in the Large Corporates and Institutions Services department, where you can take part in the progression of the Bank.
As a Service Delivery Specialist, you will be responsible for various back-office services, such as trade life-cycle management, reconciliations, investigations, and continuous process improvements. A service delivery specialist performs back-office tasks of low to medium complexity while in close collaboration with stakeholders and customers, additionally focusing on ongoing systems or clients’ projects.
*For this position, the employee will be required to work a late shift (16.00–24.00 EET).
Mission
- Perform timely and accurate settlement of futures and options (ETD clearing)
- Communicate with different stakeholders within the bank as well as external parties globally, resolving discrepancies and ensuring timely service delivery
- Investigate, handle bookkeeping, and confirm derivative products
- Report to internal and external stakeholders (institutions)
- Maintain and improve quality in daily tasks so the client receives the best possible service
Skills
- Higher education (in Finance, Economics, or a relevant field) would be an advantage)
- Previous experience or knowledge in ETD clearing or other banking back-office areas
- Automation and working with a value chain mindset
- High level of accuracy and attention to details
- Proactiveness and a positive attitude
- Upper-Intermediate English, both in speaking and writing
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1640 EUR to 2460 EUR gross EUR/monthly).
Your title in job contract will be Officer – Service Delivery Specialist.
