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IT Customer Success Specialist (Lithuania)

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Task information:

  • We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backward. Are you ready to join the frontline of the business?
  • The Customer Success department is more than just chatting with people - it’s about enabling the Customer with technical help to grow their business further. We treat our customers like we would treat our friends: quick responses, efficient assistance, and genuine communication are what define quality service.
  • Working five days a week, the Customer Success Specialists are constantly confronted with Rubik’s cube-worthy problems. We are looking for a culture fit - a proactive and diligent person who envisions themselves becoming the next big IT specialist.
  • What you will do:
  • Communicate with Customers and solve their technical issues via live chat and email;
  • Provide a red carpet Customer service experience to our Customers;
  • Focus on the Customer’s success by offering additional services, tools, and products;
  • Dive deep into the world of IT by continuous polishing of your technical background;
  • Deliver impactful work on a company scale

Requirements:

  • What we expect:
  • Proven ambition and focus to develop your knowledge in IT;
  • Strong communication skills in both English, and Lithuanian;
  • Well developed interpersonal skills;
  • Ability to work in rotating schedule (morning/day/night shifts) according to business needs;
  • You are based in Lithuania;

Advantages:

  • What we offer:
  • A 7-week course in technology, product, and communication knowledge;
  • Ability to balance your work and studies (morning/day/night shifts that rotate every week);
  • Hybrid work model if you are living in Kaunas/Vilnius, or, remote opportunities for people based in other Lithuanian cities;
  • A supportive team environment where everyone values the highest standards, freedom, responsibility, and personal growth - we promote action-oriented behavior, and trust;
  • Everything you need for your professional development – working equipment, training courses, books, conferences, Successors Academy, and individual mentorship;
  • Gross salary from 900 Eur/month;
  • Individual monthly bonuses (unlimited!) and regular salary reviews based on performance;
  • A health insurance package for your wellness;
  • Daily leisure options, a dog-loving office, extraordinary team buildings, workations, company events, and more!
  • Be an owner of this decision. There is no better time to apply than now. You will thank yourself later. 😉

Contacts

Contact person:

Agnete Baranauskaite

E-mail:

 with subject "IT Customer Success Specialist (Lithuania)"