Manager, Implementation Services

Strategic Staffing Solutions International Vilnius
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Strategic Staffing Solutions (S3) is global provider of Staff Augmentation and Information Technology consulting services. S3 provides services to Fortune 500 companies and FTSE100 customers around the world.
Strategic Staffing Solutions International (S3I) was founded nearly 20 years ago in Vilnius, Lithuania as European headquarters of S3. S3I serves the professional staffing and business process outsourcing needs of customers in multiple countries in Europe. S3I has been nominated as one of the top recruitment firms in Central and Eastern Europe for 3 consecutive years.

Visi įmonės darbo pasiūlymai (3)

Paskutinio mėnesio (2019-9) vidutinis darbo užmokestis: 2304.00 EUR

Vidutinis darbo užmokestis palyginti su tą pačią ekonominę veiklą vykdančiomis įmonėmis: +65.60%

Darbo užmokeščio grafikas

Area of competence:

IT, telecommunication

The Platform Team at Bazaarvoice is responsible for the implementation services of our core platforms including Conversations, Brand Edge and legacy migrations. The service offerings of the practice primarily include but are not limited to:

  • Product/ Platform Implementation Services – including the optional business, technical and integration tasks that a customer could utilize for assistance in getting operational on a Product or Platform.
  • Assistance with consulting and support with KPI establishment, technical design and configuration, training and enablement, code and data integration, and testing and troubleshooting.
  • These services are delivered in the form of statement of work (SOW) and projects and are deemed as complete upon the conclusion of the project per the terms of the SOW.

Who we want:

As our Manager of Implementation Services, you’ll be specifically responsible for managing the Technical Implementation team of between 10-15 Implementation Engineers. You’ll be someone who has proven experience in managing technical teams. Someone who is a strong team-player and acts like a coach, confident, possess high integrity and leads by example. Someone who can spot inefficiencies and bring forward ideas for change. You’ll also be highly passionate about individual and team development. Finally, you’re a great multi-tasker and able to have a strong hold on the day-to-day operations.


  • Formal HR Responsibilities – In collaboration with the recruiting team source top talent, and when hired be responsible for the onboarding, training and enablement, performance management, compensation and general administration (expense approvals, annual leave, etc.).
  • Professional Development – Career development and ongoing training and enablement of the Technical Implementation team. This includes regular team meetings for collaboration and knowledge sharing across departments within EMEA and North America, as well as regular individual 1:1 meetings to discuss performance and career development.
  • Innovation in processes and execution of strategy – Guide and coach the team in executing the delivery of services and will constantly challenge the team to take full ownership of the implementation process striving for consistent and predictable delivery of projects.
  • Resourcing and Scheduling – Ownership of the day-to-day responsibilities of the technical implementation resources (consultants, developers, engineers, etc.) assigned to the team including timing of delivery, project prioritization, resource scheduling and project assignments, and allocation of non-billable time to practice development priorities (if other billable time is not available).

We’re a team that strives for success and items you’ll be measured on are:

  • Billable utilization by team and individual
  • Operational Metrics including:
- Time to Value (TTV)
- Cycle Time
- Time to Close (TTC)
  • Client Satisfaction (CSAT measurement)
  • Project Throughput

The key things we are going to be looking in your CV and assessing you on are:

  • 3+ years’ continuous experience in a Team Lead or Manager role managing client-facing teams; able to confidently provide constructive professional development feedback
  • Ability to establish and monitor team KPIs
  • Proven experience in managing consistently high performing teams
  • Client-centric attitude that can work with B2B clients
  • Proactive, positive and can-do self-starter attitude
  • Demonstrated process re-engineering skills around technology deployment processes
  • Track record of working with clients and internal stakeholders at all levels
  • Basic understanding of web technologies such as JavaScript, HTML and CSS
  • Flexibility to take on new initiatives and adapt to a fast-changing environment
  • Passion, energy, and a collaborative work ethic
  • Bachelor’s degree

Nice to have:

  • Experience in delivery of projects in a professional services environment
  • Professional qualifications such as Scrum Master Certification or similar
  • API, HTML/ CSS knowledge and skills
  • Project management/ engagement management experience
  • JIRA/ Confluence experience and skills
  • Experience with Kanban and Agile project management principles
  • Experience with project management tools
Grosss salary: from 2525 eur.

Please send your application to
Only selected candidates will be contacted.

Valid till:2019.11.16
Contact person:Strategic Staffing Solutions International
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