Alliance for Recruitment
Alliance for Recruitment

Customer Service Representative, German Speaker

1.700 - 1.900 €
Neatskaičius mokesčių
23 Peržiūros

Task information:

As a Customer Service Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with product order related inquiries, as well as post – purchase support. Your essential duties will involve answering incoming calls and emails, as well as working on back-office assignments related to order management, medical prescription administration, and support onboarding of new Dexcom device users

Essential duties and responsibilities:

  • Answering incoming calls, placing outbound calls, and responding to emails in a timely manner; clearly documenting all correspondence in company CRM.
  • Processing daily inbox including the use of existing machines to support the process.
  • Digitizing of all documents using supporting systems.
  • Archiving necessary documents.
  • Check the medical prescriptions of rtCGM systems received by your customers for completeness based on the regulations of the statutory health insurance companies, initiate all relevant steps including follow-up in case of invalid prescriptions and submit a cost estimate to the statutory health insurance companies based on the prescription, taking into account the applicable contract constellation
  • Checking the medical prescriptions of rtCGM systems received by your customers for completeness based on the regulations of the statutory health insurance companies.
  • Troubleshooting and seeking solutions to problems related to questions and concerns received from customers.


  • Customer focus and empathy, ability to listen and assist patient with their inquiries.
  • > 1 year of experience in Operations/Customer Support area.
  • Strong verbal and written communication skills and excellent phone manner.
  • Strong ability to collaborate and drive results.
  • Problem-solving skills by working independently and in collaboration with other teams.
  • Intermediate or higher level of English and German language.
  • Knowledge of Microsoft Word, Excel, Outlook.
  • Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.

Company offers:

  • Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
  • Flexible work.
  • 5 additional vacation days.
  • Health, Life and Accident insurance.
  • Health and Wellness programs.
  • Private Pension plan.
  • Access to the best-in-class training and development programmes.
  • Team buildings and events.
  • Competitive salary and additional bonuses.


Remote work:


Working time:

Full time

Valid till:



Contact person:

Dovydas Balvičius



Confidentiality guaranteed. Only selected candidates will be informed.

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