Customer Support Team Lead

Bolt (Taxify) Vilnius
Dalintis
1.893
Įsiminti skelbimąSiųsti CV

Bolt – didžiausia transporto technologijų kompanija Rytų ir Šiaurės Europoje su daugiau nei 500 tūkstančių patenkintų programėlės naudotojų. Sukūrėme programėlę kuri leidžia keleiviams važiuoti saugiai ir greitai – keliais spustelėjimais telefono ekrane.

Visi įmonės darbo pasiūlymai (1)

Area of competence:

Customer services, Personnel management

Task information:

  • Represent Bolt in Lithuanian & English speaking markets;
  • Support all Bolt users and help them get the most out of our app;
  • Create loyal fans by showing them we really care;
  • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support;
  • Be a key player in building a support team in a challenging hyper growth environment;
  • Manage inbound and outbound support volumes across all channels and make sure we stay within the agreed service levels;
  • Arrange and review the scheduling activities for Customer Support Specialists;
  • Mentor and facilitate/support the training and onboarding of new customer support staff per need;
  • Lead by example and promote the company values amongst Customer Support Specialists and beyond;
  • Mentor and teach Customer Support Specialists per need to achieve and maintain best in class customer support standards;
  • Lead initiatives within and beyond Customer Support to drive down the size of incoming support volume;
  • Provide teams outside of Customer Support with solid data on customer contact reasons to improve our products and policies.

Requirements:

  • Understand what outstanding customer support looks like and be ready to go the extra mile;
  • Be always ready to put customers first, be passionate about helping others;
  • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt;
  • Be a hustler, not stopping after 20 obstacles a day;
  • Have excellent spoken and written Lithuanian & English skills, any other language is a plus;
  • Be passionate about new technologies.

Company offers:

  • A competitive salary and company stock options;
  • No corporate BS – we’re moving too fast for that;
  • Amazing personal growth experience at one of the fastest-growing startups in Europe;
  • Working with a motivated and talented international team, plus regular team events;
  • Flexible working hours – as long as you get the work done;
  • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.
Salary offered:from 2.000 €/month to 2.200 €/month (gross)
Announced:2019.10.21
Valid till:2019.11.20
Contact person:Juozas
E-mail: with subject "Customer Support Team Lead"
Internet link:www.bolt.eu/lt
Additional info:
  • If you are interested please apply online at our website
  • https://careers.bolt.eu/positions/4457406002
30sek
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