Customer Success Specialist (Deployment)

Project coordination & support

• Track daily progress and prepare simple status updates
• Help keep tasks and deliverables on schedule
• Act as the key point of contact for the US team from the EU side, as well as for teams in India
• Communicate clearly, follow up where needed, and ensure alignment across teams

Customer & delivery support

• Review tasks before they move to the next stage to ensure information is complete and accurate
• Help unblock issues for contractors and team members by responding quickly and clearly
• Perform basic quality and consistency checks between workflow stages
• Flag issues, missing details, or risks to the right stakeholders

Quality discipline & communication

• Maintain structured documentation and well-written ticket updates
• Work in an organised, process-driven way with strong attention to detail
• Contribute ideas for improving workflows and ways of working

• 1–2 years of experience in customer support, operations, QC, delivery coordination, or a similar role
• Strong attention to detail, reliability, and ownership of tasks
• Ability to work in structured workflows and follow processes
• Problem-solving mindset and ability to stay calm in a fast-moving environment
• Excellent communication and collaboration skills across international teams
• English - at least C1 level